ESEN
Book a locker

Privacy policy

This privacy policy sets out how personal data is handled on this website. You must read and accept it before continuing to browse.

Data controller

  • Data controller: FENICIA GESTIÓN DE NEGOCIOS, S.L.
  • Trade name: LOCKERHOUSE
  • Tax ID (NIF/CIF): B19827922
  • Address: VEINTICINCO DE ABRIL 13, 46850 L’Olleria, Valencia (Spain)
  • Email: info@lockerhouse.es
  • Registered in the Commercial Registry of Valencia on 10-07-2024, Electronic Folio, Entry 1, Sheet V-219573

Transparency is one of the values we identify with, so we want you to know from the outset that the privacy of your data is very important to us. This privacy statement explains what personal data we collect from our users and how we use it. We invite you to read these terms carefully before providing your personal data on this website.

On this website, users’ personal data is respected and looked after. As a user, you should know that your rights are guaranteed.

We have worked hard to create a safe and reliable space, which is why we want to share our privacy principles with you:

  • We never ask for personal information unless it is really necessary to provide the services you request.
  • We never share our users’ personal information with anyone, except to comply with the law or when we have your express authorisation.
  • We will never use your personal data for a purpose other than that stated in this privacy policy.

Please note that this Privacy Policy may change in line with legislative or self-regulatory requirements, so users are advised to visit it periodically. It will apply when users decide to fill in any of the contact forms where personal data is collected.

LOCKERHOUSE.ES has adapted this website to the requirements of Spanish Organic Law 15/1999 of 13 December on the Protection of Personal Data (LOPD) and Royal Decree 1720/2007 of 21 December, known as the Regulation implementing the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (GDPR), and with Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE or LSSI).

For the purposes of the General Data Protection Regulation mentioned above, the personal data you send us through the website’s forms will be processed as «Website users» data.

To process our users’ data, we implement all the technical and organisational security measures established by current legislation.

Principles we apply to your personal information

When processing your personal data, we will apply the following principles, in line with the requirements of the European data protection regulation:

  • Principle of lawfulness, fairness and transparency: we will always ask for your consent to process your personal data for one or more specific purposes, which we will inform you of beforehand with complete transparency.
  • Principle of data minimisation: we will only ask for data that is strictly necessary for the purposes for which we request it. As little as possible.
  • Principle of storage limitation: data will be kept for no longer than necessary for the purposes of the processing. Depending on the purpose, we will inform you of the corresponding retention period; in the case of subscriptions, we will periodically review our lists and delete records that have been inactive for a considerable time.
  • Principle of integrity and confidentiality: your data will be processed in a way that ensures appropriate security and confidentiality of personal data.

Please be aware that we take all necessary precautions to prevent unauthorised access to or misuse of our users’ data by third parties.

How have we obtained your data?

The personal data we process at LOCKERHOUSE.ES comes from:

  • The contact form

What are your rights when you provide us with your data?

Everyone has the right to obtain confirmation as to whether or not LOCKERHOUSE.ES is processing personal data concerning them.

Data subjects have the right to:

  • Request access to their personal data
  • Request its rectification or erasure
  • Request the restriction of its processing
  • Object to its processing
  • Request data portability

Data subjects may access their personal data and request the rectification of inaccurate data or, where applicable, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, data subjects may request the restriction of the processing of their data, in which case it will only be kept for the exercise or defence of claims.

In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. LOCKERHOUSE.ES will stop processing the data, except for compelling legitimate grounds or the exercise or defence of possible claims. As a data subject, you have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and to transmit it to another controller when:

  • The processing is based on consent
  • The data has been provided by the data subject.
  • The processing is carried out by automated means.

When exercising your right to data portability, you will have the right to have your personal data transmitted directly from one controller to another where technically feasible.

Data subjects also have the right to effective judicial protection and to lodge a complaint with the supervisory authority, in this case the Spanish Data Protection Agency (AEPD), if they consider that the processing of their personal data infringes the Regulation.

For what purpose do we process your personal data?

When a user connects to this website, for example to send an email, they are providing personal information for which LOCKERHOUSE.ES is responsible. This information may include personal data such as your IP address, name, postal address, email address, telephone number and other information. By providing this information, the user consents to their information being collected, used, managed and stored by LOCKERHOUSE.ES only as described in the Legal Notice and in this Privacy Policy.

LOCKERHOUSE.ES has different systems for collecting personal information, and the information provided by data subjects is processed for the following purpose in each case (forms):

  • Contact form: we ask for the following personal data: name, email and telephone number, in order to respond to the requests of LOCKERHOUSE.ES users. For example, we may use this data to respond to your request and answer any questions, complaints, comments or concerns you may have regarding the information on the website, the services provided through the website, the processing of your personal data, the legal texts on the website, and any other queries you may have that are not subject to the terms and conditions. The data you provide will be stored on OVH servers.

There are other purposes for which we process your personal data:

  • To ensure compliance with the terms of use and applicable law. This may include developing tools and algorithms that help this website guarantee the confidentiality of the personal data it collects.
  • To support and improve the services offered by this website.
  • Other non-identifying data is also collected through some cookies that are downloaded to the user’s computer when browsing this website, as detailed in the cookie policy.
  • To manage social networks. LOCKERHOUSE.ES has a presence on social networks. The processing of the data of people who follow the official LOCKERHOUSE.ES pages on social networks will be governed by this section, as well as by the terms of use, privacy policies and access rules of the relevant social network in each case, previously accepted by the LOCKERHOUSE.ES user. Their data will be processed in order to properly manage its presence on the social network, informing them of LOCKERHOUSE.ES activities, products or services, and for any other purpose permitted by the rules of the social networks. We will never use the profiles of social media followers to send individual advertising.

In accordance with the European General Data Protection Regulation (GDPR) 2016/679, LOCKERHOUSE.ES, with registered address at VEINTICINCO DE ABRIL 13, 46850 L’Olleria, Valencia, will be the controller of the data of website users and subscribers.

LOCKERHOUSE.ES does not sell, rent or transfer personal data that could identify the user to third parties without prior consent, and will not do so in the future. However, in some cases there may be collaborations with other professionals; in such cases, users’ consent will be requested, informing them of the identity of the collaborator and the purpose of the collaboration. This will always be done to the strictest security standards.

Remarketing

Remarketing allows us to reach people who have previously visited LOCKERHOUSE.ES and to associate a specific audience with a specific message. Remarketing is a way of getting users who have visited our site to come back.

As a user of LOCKERHOUSE.ES, please note that we reserve the right to collect information for this remarketing function.

The information we collect through this function is gathered by Facebook cookies. You can find out what data these cookies collect in the privacy policy of each service:

  • Facebook

If you do not want your information to be collected by these cookies, you can disable the use of Google cookies through Google’s Ads Settings.

You can also disable the use of a third-party provider’s cookies through the Network Advertising Initiative opt-out page.

These services allow interaction with social networks or other external platforms directly from the pages of this website. The interactions and information obtained by this website will always be subject to the user’s privacy settings on each social network. If a service that allows interaction with social networks is installed, it may collect web traffic data relating to the pages where it is installed, even if users do not use the service.

Facebook ads

At LOCKERHOUSE.ES we use Facebook Ads, Facebook’s advertising platform, which allows us to create campaigns and ads. When creating an ad, the audience can be segmented by:

  • Location
  • Demographic data (age, gender, etc.)
  • Interests (activities, hobbies, etc.)
  • What they buy online and through other channels
  • Etc.

Data obtained through Facebook Ads is subject to this privacy policy from the moment the user leaves their data on this website’s form to join the newsletter. Information from Facebook will never be used for a different purpose.

Legal basis for processing your data

The legal basis for processing your data is consent.

Consent to this privacy policy is required to contact us or leave comments on this website.

Prospective or commercial offers of products and services are based on the consent requested, and the withdrawal of this consent will in no case affect the performance of the subscription contract.

Categories of data

The categories of data processed are identification data.

No special categories of data are processed.

How long will we keep your data?

The personal data provided will be kept:

  • For as long as the commercial relationship is maintained.
  • Until the data subject requests its erasure.

To whom will your data be disclosed?

Many of the tools we use to manage your data are contracted from third parties.

To provide services that are strictly necessary for its activity, LOCKERHOUSE.ES shares data with the following providers under their corresponding privacy terms:

Google

Analytics: a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States («Google»). Google Analytics uses «cookies», which are text files placed on your computer, to help LOCKERHOUSE.ES analyse how users use the website. The information generated by the cookie about your use of LOCKERHOUSE.ES (including your IP address) will be transmitted directly to and stored by Google on servers in the United States.

Hosting

OVH. More information at https://www.ovh.es/soporte/aviso-legal/#data-perso and at https://www.ovh.es/soporte/aviso-legal/

Browsing

When browsing LOCKERHOUSE.ES, non-identifying data may be collected, which may include IP addresses, approximate geographical location, a record of how the services and sites are used, and other data that cannot be used to identify the user. Non-identifying data also includes data relating to your browsing habits through third-party services. This website uses the following third-party analytics services:

  • Google Analytics
  • Facebook Insights

We use this information to analyse trends, administer the site, track users’ movements around the site and gather demographic information about our user base as a whole.

Data secrecy and security

LOCKERHOUSE.ES undertakes to use and process users’ personal data respecting its confidentiality and in accordance with its purpose, and to comply with its obligation to keep it safe and to adopt all measures to prevent its alteration, loss, processing or unauthorised access, in accordance with current data protection legislation.

This website has an SSL certificate. This is a security protocol that ensures your data travels safely and intact, meaning the transmission of data between a server and a web user, and back, is fully encrypted.

We cannot guarantee that the Internet is completely impregnable and therefore cannot rule out data breaches through fraudulent access by third parties.

If a security incident occurs, once LOCKERHOUSE.ES becomes aware of it, it must notify the Customer without undue delay and provide timely information relating to the Security Incident as it becomes known or when reasonably requested by the Customer.

Accuracy and truthfulness of data

As a user, you are solely responsible for the truthfulness and correctness of the data you send to LOCKERHOUSE.ES, releasing LOCKERHOUSE.ES from any liability in this regard.

Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

Acceptance and consent

The user declares that they have been informed of the conditions regarding the protection of personal data, accepting and consenting to its processing by LOCKERHOUSE.ES in the manner and for the purposes indicated in this privacy policy.

Withdrawal of consent

The consent given, both for the processing and for the transfer of data subjects’ data, may be withdrawn at any time by notifying LOCKERHOUSE.ES under the terms established in this Policy for the exercise of data protection rights. This withdrawal will in no case have retroactive effect.

Changes to the privacy policy

LOCKERHOUSE.ES reserves the right to modify this policy to adapt it to new legislation or case law, as well as to industry practices. In such cases, LOCKERHOUSE.ES will announce the changes on this page reasonably in advance of their implementation.

Commercial emails

In accordance with the LSSICE, LOCKERHOUSE.ES does not engage in SPAM practices and therefore does not send commercial emails that have not been previously requested or authorised by the user. Consequently, on each of the website’s forms, the user has the option of giving their express consent to receive the newsletter, regardless of any commercial information specifically requested.

This is a translation for information purposes. In the event of any discrepancy, the Spanish version shall prevail.